Hotel du Vin Tunbridge Wells

Robert Thornton (19.11.2017 18:06)
Beautiful hotel with wonderful friendly staff. If you are planning dinner and a hotel stay, check for their deals. The room rate then becomes comparable with a premier Inn, but for Marriage quality.

Thomas Greenaway (19.10.2017 20:31)
Nice hotel, nice staff and tidy rooms. Great breakfast service.

Siobhan Hards (11.10.2017 01:06)
Had afternoon tea here for a baby shower on a Sunday. It was nice, food was lovely but it took a while to come out and we were pretty much left to ourselves (not always a bad thing!). Would go again for a special occasion.

Craig wooders (28.08.2017 13:53)
Great bar man, talked us through various whiskeys ranging from £5/shot to £75/shot. Got to try some new whiskey! Food is always good and I have been to several weddings here which always went really well.

Phillip Shilling (21.06.2017 15:15)
The hotel staff are rude. It's as simple as that. In all my years of staying at nicer hotels, I have never been treated in such a poor manner as the customer service representative (Lisa) treated us. With their outrageous cancellation policy, it seems that any request to cancel is taken personally as if it's an attack on the customer service rep.

I will honestly say that the hotel looks nice, but when you come to stay at a relaxing place, you expect to be treated as a human. Here you are not. Aside from most people looking down their noses at you, you then have to deal with the chip on many staff members shoulders. We were denied speaking with a manager, and frankly that doesn't sit well. However I would assume if we were allowed to even speak with a manager, we would have been given the same treatment.

The laughable part is that we had planned to look at this place for an international wedding and now I cannot wait to take my business elsewhere. Literally we were going to group book the hotel and venue. I feel sick in the fact we had come so close to spending the most memorable day of our life with such terrible people such as the staff from Hotel Du Vin Tunbridge Wells.

When I lived in Tunbridge Wells, I spent many a time drinking and eating at the restaurant. When I moved away (Internationally) and decided on a wedding venue, this was top of my list. So I'm not just upset at the poor customer service, but I'm upset at the fact that all my memories in this place have now been replaced with the terrible service I received and unfortunately no future memories will be had there.

To sum it up. If you want to stay somewhere where the staff members think they are vastly above you and if any error occurs, then be prepared to take the brunt of it. I personally much prefer a relaxing environment where I can enjoy my holiday, not feel like every step I take is not good enough for the team at Hotel Du Vin Tunbridge Wells.

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